LunaBloom Privacy Policy

Your privacy is important to us

Effective Date: 1st November 2025

Welcome to LunaBloom Enterprise (“LunaBloom,” “we,” “our,” or “us”).
We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By visiting our website, social media pages, or engaging our services, you agree to the terms of this Privacy Policy.

Collection of Personal Data

We may collect your personal data when you:

Make a booking or inquiry through our website, phone, or social media.
Communicate with us by email, WhatsApp, or other messaging apps.
Participate in promotions, giveaways, or surveys.
Provide feedback, reviews, or testimonials.
Consent to before-and-after photos or videos for marketing purposes.

Personal data we may collect includes:

Name, contact number, email address, and postal address.
Booking and event details.
Makeup preferences or allergy information (if voluntarily provided).
Payment details and transaction records.
Photos or videos taken during or after your appointment (with consent).

Purpose of Collecting Personal Data

We collect and process your personal data for the following purposes:

To manage and confirm bookings or appointments.
To provide our makeup and beauty services.
To process payments, deposits, refunds, and receipts.
To communicate with you regarding your bookings, inquiries, or updates.
To comply with legal and regulatory obligations.
To use testimonials, photos, or videos for marketing (only with your prior consent).

Payment Data and Security

We value your trust and take the protection of your payment information seriously.

Payment Methods: We may accept payments via online banking, e-wallets, credit/debit cards, or cash.
Data Collected: When processing payments, we may collect transaction details such as payment reference numbers, amount, and payment method.
Secure Processing: All electronic payments are handled through secure and reputable third-party payment gateways or financial institutions that comply with data protection and PCI DSS (Payment Card Industry Data Security Standard).
No Storage of Card Data: LunaBloom does not store your full credit/debit card details on our servers.
Receipts and Invoices: We may issue electronic or printed receipts for record purposes.

Disclosure of Personal Data

Your personal data will be kept confidential and will not be sold or rented to any third party.
However, we may disclose it to:

Our staff or team members involved in your service.
Third-party service providers such as payment gateways, banks, or delivery partners (only when necessary).
Government authorities or regulators, where required by law.

All third parties receiving your data are required to protect it in accordance with PDPA requirements.

Retention and Protection of Personal Data

We take appropriate administrative, physical, and technical measures to protect your personal data from unauthorized access, misuse, or loss.
Your data will be retained only as long as necessary to fulfil the purpose it was collected or as required by law.

Your Rights Under the PDPA

You have the right to:

Request access to your personal data held by us.
Request correction of inaccurate or outdated information.
Withdraw consent for us to process your data (e.g., for marketing or photo usage).

To exercise your rights, please contact us using the details provided below.

Marketing and Promotions

From time to time, we may send you promotions, offers, or updates.
You may opt out of receiving such communications by contacting us or replying “Unsubscribe.”

Cookies and Website Tracking

Our website may use cookies or analytics tools to enhance your browsing experience and understand visitor behaviour.
You can disable cookies through your browser settings at any time.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or applicable laws.
The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

LunaBloom Enterprise
Email: 1689@lunabloom.my
Phone: 019-869 1689
Address: 13-1, Jalan Mahkota Residence 1, Bandar Mahkota Cheras, 43200 Cheras, Selangor.